Need Assistance?
Upland BlueVenn is here to help! We have a variety of online resources to help you find the information you need and a dedicated Technical Support team to help you resolve any issues or questions that are impeding your use of BlueVenn.
Upland BlueVenn Community
The Upland BlueVenn Community offers multiple resources to help you find the information you need, including:
- Support ticket activity: Submit and manage your support tickets.
- Product info, news, & events: View product data sheets, white papers, customer success stories, system status, and general product information.
- Knowledge Base: Articles on how to solve common problems, from configuration to troubleshooting issues
Technical support
The Technical Support team is dedicated to helping our customers succeed with their use of our products by providing timely resolutions to customer issues and questions that are impeding their use of products.
Contact Technical Support
When contacting Technical Support, you will need to provide your name, contact information, company account name, and as much technical detail that you can provide to clearly describe your question or issue. Attachments can be included when using the Community or email to request assistance.
- Web: Manage cases and open new cases by clicking the Contact Support button in the Community.
- Email: Send any support requests to bluevenn-support@uplandsoftware.com.
Support hours
Standard support hours are 4:00 AM to 8:00 PM (U.S. Eastern Time), Monday-Friday. Email and web communications are monitored during support hours only.
After contacting Technical Support, what should I expect?
You will receive an email confirming your case has been created, along with the case number. Please use that case number when corresponding with Technical Support on any follow-up communications.
If your request is urgent, please reply to the confirmation email with the word “Urgent.” We will review your inquiry and do our best to respond as soon as possible.